Terms of service

Terms of Service

Xenovaurban

Overview

This website is operated by Xenovaurban. Throughout the Site, the terms "we", "us", and "our" refer to Xenovaurban. We offer this website, including all information, tools, and services available here, to you — the user — on the condition that you accept all the terms, conditions, policies, and notices set out below.

By visiting our Site and/or purchasing from us, you use our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced here or linked from the Site. These Terms apply to every user of the Site, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before using the Site. By accessing or using any part of the Site, you agree to be bound by them. If you do not agree to all of these Terms, you may not use the Site or its services.

Any new features or tools added to the Site will also be subject to these Terms. We may update or replace any part of these Terms by posting changes to the Site, and it is your responsibility to review this page periodically. Your continued use of the Site after changes are posted means you accept those changes.

Section 1 — Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or country of residence, or that you are the age of majority and have given consent for any minor dependents to use the Site. You may not use our products for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright laws). You must not transmit any viruses or malicious code. Any breach of these Terms will result in immediate termination of your access to our Services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your content (excluding payment card details) may be transferred unencrypted across networks and adapted to meet technical requirements; payment card information is always encrypted during transfer. You agree not to reproduce, copy, sell, resell, or exploit any part of the Service without our express written permission.

Section 3 — Accuracy of Information

We are not responsible if information on the Site is not accurate, complete, or current. The material here is provided for general information only and should not be your sole basis for decisions without consulting more accurate or timely sources. Any reliance on this material is at your own risk. We may update the Site's content at any time but are under no obligation to do so.

Section 4 — Changes to Service and Prices

Prices for our products may change without notice. We may modify or discontinue the Service (or any part of it) at any time without notice, and we will not be liable to you or any third party for any such change, price adjustment, suspension, or discontinuation.

Section 5 — Products and Services

Certain products may be available only through the Site and may have limited quantities; they are subject to return or exchange only in accordance with our Returns Policy. We make every effort to display product colours and images accurately, but we cannot guarantee that your screen will display them accurately. We reserve the right to limit the sale of our products to any person, region, or jurisdiction, and to limit quantities, on a case-by-case basis. Product descriptions and pricing may change at any time without notice, and we may discontinue any product at any time.

Section 6 — Billing and Account Information

We reserve the right to refuse or cancel any order, and to limit or cancel quantities purchased per person, household, or order — including orders placed under the same account, payment card, or billing/shipping address. If we change or cancel an order, we may attempt to notify you using the contact details provided at checkout. You agree to provide current, complete, and accurate purchase and account information, and to keep it updated so we can complete your transactions and reach you when needed.

Section 7 — Optional Tools

We may give you access to third-party tools that we neither monitor nor control. You use any such tools at your own risk and discretion, and you should review the relevant third party's terms. We provide these tools "as is" without warranties of any kind and accept no liability arising from your use of them.

Section 8 — Third-Party Links

Some content and services on the Site may include material from third parties, and third-party links may take you to sites not affiliated with us. We are not responsible for the content or accuracy of those sites and accept no liability for any third-party materials, products, or services. Please review the policies of any third party carefully before transacting with them.

Section 9 — User Comments and Submissions

If you send us creative ideas, suggestions, or other submissions (whether requested or not), you agree that we may use, edit, publish, and distribute them in any medium without restriction or compensation, and that we are under no obligation to keep them confidential or to respond. You agree your submissions will not violate any third-party rights or contain unlawful, abusive, or malicious material, and you are solely responsible for their accuracy. We may, but are not obliged to, remove content we consider objectionable.

Section 10 — Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

Section 11 — Errors and Omissions

The Site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change information or cancel orders if any information is inaccurate, at any time and without prior notice — including after an order has been submitted.

Section 12 — Prohibited Uses

You may not use the Site or its content: for any unlawful purpose; to solicit unlawful acts; to violate any laws or regulations; to infringe our or others' intellectual property; to harass, abuse, or discriminate against anyone; to submit false or misleading information; to upload viruses or malicious code; to collect others' personal information; to spam, phish, or scrape; for any obscene purpose; or to interfere with the security features of the Site. We may terminate your use of the Service for violating any of these prohibitions.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free, or that the results obtained will be accurate or reliable. The Service and all products delivered through it are provided "as is" and "as available" without warranties of any kind, except as expressly stated by us. To the maximum extent permitted by law, Xenovaurban and its directors, employees, affiliates, agents, and suppliers will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Service or any product.

Section 14 — Indemnification

You agree to indemnify and hold harmless Xenovaurban and its affiliates, officers, directors, agents, and employees from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or the rights of a third party.

Section 15 — Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will still be enforced to the fullest extent permitted by law, and the unenforceable portion will be severed without affecting the validity of the remaining provisions.

Section 16 — Termination

Obligations and liabilities incurred before the termination date will survive termination. These Terms remain in effect unless and until terminated by either you or us. You may terminate by ceasing to use the Site. We may terminate at any time, without notice, if we believe you have failed to comply with any provision of these Terms, and you will remain liable for all amounts due up to the date of termination.

Section 17 — Entire Agreement

Our failure to enforce any provision of these Terms does not waive that provision. These Terms, together with any policies posted on the Site, constitute the entire agreement between you and us and govern your use of the Service.

Section 18 — Governing Law

These Terms and any separate agreements through which we provide you Services are governed by and construed in accordance with the laws of India.

Section 19 — Changes to Terms

You can review the most current version of these Terms at any time on this page. We reserve the right to update or replace any part of these Terms by posting changes to the Site, and your continued use of the Site constitutes acceptance of those changes.

Section 20 — Contact Information

Questions about these Terms can be sent to us at connect@xenovaurban.com.

Section 21 — Cash on Delivery Orders

We reserve the right to cancel a Cash on Delivery order if we do not receive confirmation from the customer, or if the pincode is not serviceable for Cash on Delivery.