Privacy policy

Privacy Policy

Xenovaurban

This Privacy Policy explains how Xenovaurban ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from xenovaurban.com (the "Site").

Information We Collect

Device Information. When you visit the Site, we automatically collect certain details about your device and how you browse — including your browser type, IP address, time zone, and the cookies installed on your device. As you move through the Site, we also note which pages and products you view, the website or search terms that referred you to us, and how you interact with the Site. We refer to this as "Device Information."

We collect Device Information using technologies such as:

  • Cookies — small data files stored on your device, often containing an anonymous identifier. You can learn more about cookies and how to disable them through your browser settings or online cookie resources.

  • Log files — which record actions on the Site and capture data such as your IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.

  • Web beacons, tags, and pixels — electronic files that help us understand how you browse the Site.

Order Information. When you make or attempt to make a purchase, we collect information including your name, billing and shipping address, payment details, email address, and phone number. We refer to this as "Order Information."

In this policy, "Personal Information" means both Device Information and Order Information.

How We Use Your Information

We use your Order Information mainly to process and fulfil your orders — including handling payments, arranging shipping, and sending you order confirmations and invoices. We also use it to:

  • Communicate with you about your orders and our products;

  • Screen orders for potential fraud or risk; and

  • Where you have opted in, send you marketing or promotional information about our products.

We use Device Information to help detect potential fraud and risk (particularly your IP address), and to improve and optimise the Site — for example, by analysing how customers browse and by measuring the effectiveness of our marketing.

How We Share Your Information

We share your Personal Information with trusted third parties who help us operate our business, as described above.

  • Our online store is hosted on Shopify, which processes information on our behalf. You can review their privacy practices on their website.

  • We use analytics tools such as Google Analytics to understand how customers use the Site. You can learn about Google's practices and opt out through Google's own tools.

We may also disclose your Personal Information where required to comply with applicable laws, to respond to a lawful request such as a subpoena or court order, or to otherwise protect our rights.

Targeted Advertising

We may use your Personal Information to show you advertising or marketing that we believe may interest you. You can opt out of targeted advertising through the ad-settings pages of platforms such as Facebook, Google, and Bing, or through industry opt-out portals like the Digital Advertising Alliance.

Do Not Track

Please note that we do not change our data collection practices in response to a "Do Not Track" signal from your browser.

Your Rights

You have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. To exercise any of these rights, please contact us using the details below.

If you are a resident of the European Economic Area, we process your information to fulfil any contract we have with you (such as an order) or to pursue our legitimate business interests described above. Please note that your information may be transferred and stored outside your country of residence.

Data Retention

When you place an order, we retain your Order Information for our records unless and until you ask us to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact Us

For questions about our privacy practices, to make a request regarding your information, or to file a complaint, contact us at connect@xenovaurban.com, or by post at:

Xenovaurban [Insert registered business name and full address]

All disputes are subject to Maharashtra jurisdiction only.